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If you think there is a problem with your order and that your item is damaged, defective, not as expected, or has missing parts, please contact us as soon as possible using the contact form provided ensuring you enter an order number. Our team will authorise a return (if required) and advise your RMA returns number and the relevant address to post these to.
Defective Items - Please provide a copy of your prescription if you're having trouble seeing with your glasses.
Damaged Items - Please provide us with any pictures of the damage so we can help resolve the problem quickly.
Please note we are not able to offer a refund on prescription items as these are tailor made articles.
Where do I send an item for refund?
If you need to return an item please contact us using the form provided stating your order number and the part of the order you would like to return. Please ensure that you have entered a reason for why you wish to return an item. Our team will authorise a return and advise your RMA returns number and the relevant address to post these to.
Defective Items - Please provide a copy of your prescription if you're having trouble seeing with your glasses.
Damaged Items - Please provide us with any pictures of the damage so we can help resolve the problem quickly.
Please note: we are not able to offer a refund on prescription items as these are tailor made articles.
Damaged / Defective / Not as expected items / Missing parts
If you think there is a problem with your order and that your item is damaged, defective, not as expected, or has missing parts, please contact us as soon as possible using the contact form provided ensuring you enter an order number. Our team will authorise a return (if required) and advise your RMA returns number and the relevant address to post these to.
Defective Items - Please provide a copy of your prescription if you're having trouble seeing with your glasses.
Damaged Items - Please provide us with any pictures of the damage so we can help resolve the problem quickly.
How long will a refund take to process?
A refund will be processed upon receipt of your returned item, this may take approximately 5-7 business days to reach your account.
Orders paid for by cheque will be refunded by cheque, this process may take approximately 5-7 business days.
Refunds are subject to our Terms of Sale.
Please note: we are not able to offer a refund on prescription items as these are tailor made articles.
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